Holiday Return Policy:
All gift purchases made in-store or online after November 1st, 2017 are refundable for store credit until January 8th, 2018.
Purchases being returned within 7 days are still eligible for full refund via original payment method as long as it is accompanied by original receipt.

What is House of Lucky’s return and exchange policy?

Here at House of Lucky, we believe happiness is the best policy. We want you to love shopping with us as much as much as you love your purchase!
If you shopped with us in-store, over the phone, or online, please review our Returns and Exchanges Policy below. Thank you!

Did you shop online or over the phone?

If you ordered on houseoflucky.com or with an associate over the phone, the following return policy applies:
• Full returns are happily accepted within 7 days of receipt of the order. 
• Returns made after 7 days and within 14 days will be for store credit only (in the form of an e-gift card). 
Returns will not be accepted after 14 days.
Customers are responsible for paying for return shipping & original shipping can not be refunded.
• All items must be returned to us in their original, unworn, unwashed, and smoke- free condition.
• Final sale items cannot be returned or exchanged. All sale items are strictly final.
• If applicable, all items must be returned with their original tags and accessories (including removable belts, straps, brooches, etc.).
• Bathing suits must be returned with their hygienic liner.
• Shoes must be returned with their original shoebox. Please pack the shoebox inside another box as the original shoebox must be returned undamaged and postage-free.
We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee. 
Please consider delivery confirmation/shipping insurance for your return/ exchange packageas House of Lucky is not responsible
for lost return packages without tracking information.  By purchasing from House of Lucky you accept these terms and conditions.

How to Make an Online Return

1. Review our criteria above and make sure the items are eligible for a return.
2. Visit the shop at 502 Grand Central Ave in Lavallette or email us at hello@houseoflucky.com with the products you wish to send back.
If you shopped online, please note your order number. A manager will be happy to assist you in any way we can. 
Please do not send us any returns via mail without approval first via email. 

Did you shop in the store?

If you made your purchase at our location in Lavallette, NJ, the following policy applies:
• Full returns are happily accepted within 7 days of original purchase when accompanied by the receipt. 
• Returns made after 7 days and within 14 days will be for store credit only (in the form of a store gift card) when accompanied by the receipt. 
• Returns or exchanges will not be allowed after 14 days.
• Returns or exchanges can not be accepted without the original receipt. 
• If you are returning something with a gift receipt, you will receive store credit.
• All items must be returned to us in their original, unworn, unwashed, and smoke- free condition.
• Final sale items cannot be returned or exchanged. All sale items are strictly final.
• If applicable, all items must be returned with their original tags and accessories (including removable belts, straps, brooches, etc.).
• Bathing suits must be returned with their hygienic liner.
• Shoes must be returned with their original shoebox. 
We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition.
Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee. 
 
Still have a question? Don’t hesitate to ask!
Contact us here or write to us at hello@houseoflucky.com and we will get back to you as soon as possible with an answer!

House of Lucky

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